Helping Your Support Staff Help You

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Anyone who uses a computer will, at some point, inadvertently cause themselves technical difficulty.  It may be that you clicked on an email attachment that infected your computer.  You may have visited a website you shouldn’t have and became infected … Continue reading

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Education or Experience: What Matters More in the World of IT

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Obviously, a solid educational background will enhance the likelihood that an IT professional will enjoy a successful career.  However, simply tacking letters after a name does not guarantee a quality employee or contractor. Hiring IT resources for a small firm … Continue reading

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How Much Information is Too Much Information?

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Successful system monitoring is a matter of balancing the information presented with the workload of the responsible technicians.  The information being gathered needs to be thorough, but filtered in a way that techs can respond to issues in a timely fashion … Continue reading

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Poor System Performance – Is Anti-Virus Configuration an Afterthought?

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You’ve spent the money on supplying your staff with what should be a very capable hardware platform for the jobs they need to perform.  Are you really getting what you pay for? Installing Anti-Virus software is a necessity if you … Continue reading

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Network Security – Beginning and Ending with the Users

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 How much time and money does your company spend on IT security?  Whatever that number is, twice that should be spent on end user education.  Like purchasing a home alarm system but leaving the front door wide open, all … Continue reading

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