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Tethering: Explained

Whether you’re in a desolate area, travelling for business, or simply just cannot find a WiFi network around you, there is always a signal right in your pocket. If your cellular phone is modern enough to support tethering (Roughly newer than 5 years old) then chances are you have the opportunity to use your cellphone […]

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5 Amazing Free PC Apps

Nothing beats getting something for free.  One of the great things about owning a PC is the availability of free software that can help your system run better, and help with troubleshooting issues.  Here are five of my favorite free programs to get your bytes flowing: 1. Find the data hog with WinDIRStat https://windirstat.info We […]

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Spring is coming…

Spring is coming (apparently), and with it comes the potential for flooding and severe weather that can cause a host of problems for the unprepared organization. While disasters and catastrophic events are unpredictable, and of course occur all year round, now is a great time to review or create your organization’s Disaster Recovery or Business […]

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Fibre vs Fibre: Which is it?

Home internet services has never been so confusing for the consumer. For years we’ve essentially understood what we were paying for when we gave the ISPs a bunch of our money every month. We knew how much bandwidth we were getting, the speeds it was coming to us, and the price we were paying. Packages […]

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What are we selling in IT? Customer Service!

There are many skills and services that can make a successful IT company, but the most important is customer service. As with any small, service oriented company, we are both a customer and a vendor.  When I receive outstanding customer service from a sales rep or account manager, that vendor becomes a trusted resource and […]

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Helping an End User Survive a System Upgrade

Changing desktop PCs can be a traumatizing experience for a user.  Not only is the hardware replaced, but quite often the Operating System is upgraded to a newer version and the business applications and other software are also brought up to the latest and greatest version available.  To the user, radical changes to their virtual […]

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Helping Your Support Staff Help You

Anyone who uses a computer will, at some point, inadvertently cause themselves technical difficulty.  It may be that you clicked on an email attachment that infected your computer.  You may have visited a website you shouldn’t have and became infected with malware.  Maybe you spilled a can of Coke on your keyboard and it’s died. […]

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Education or Experience: What Matters More in the World of IT

Obviously, a solid educational background will enhance the likelihood that an IT professional will enjoy a successful career.  However, simply tacking letters after a name does not guarantee a quality employee or contractor. Hiring IT resources for a small firm can be a daunting task.  If the process is solely handled by Human Resources, then […]

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