Backing Up Your Virtualized Environment

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  There are strong cases to be made for virtualization: Reduction in power costs Better utilization of hardware resources Easy transition to new hardware in the event of a host failure The list goes on.  But one application of virtualized … Continue reading

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Helping an End User Survive a System Upgrade

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Changing desktop PCs can be a traumatizing experience for a user.  Not only is the hardware replaced, but quite often the Operating System is upgraded to a newer version and the business applications and other software are also brought up … Continue reading

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Help Desk Metrics

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It is common to find companies running with just barely enough human resources to get by with the day to day work.  Unfortunately for the support technicians, that can make for a very difficult life trying to put out fire … Continue reading

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Helping Your Support Staff Help You

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Anyone who uses a computer will, at some point, inadvertently cause themselves technical difficulty.  It may be that you clicked on an email attachment that infected your computer.  You may have visited a website you shouldn’t have and became infected … Continue reading

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Education or Experience: What Matters More in the World of IT

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Obviously, a solid educational background will enhance the likelihood that an IT professional will enjoy a successful career.  However, simply tacking letters after a name does not guarantee a quality employee or contractor. Hiring IT resources for a small firm … Continue reading

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