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Desktop & User Support

An efficient, friendly helpdesk to support your users and maintain operations
We’re just a phone call or email away. Our team can offer you a wide range of expertise:

On-site and remote support

Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.

Workstation management and maintenance

Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work.

Mobile device support and sync

We help you organize, configure, update, and secure your mobile devices. We can help you access your company data from anywhere and lock down devices if they are lost or stolen.

Antivirus, Backup, and Security

Keep your workstations secure and protected from viruses, prying eyes, or thieves. Know where all of your machines are at all time and keep your data backed up 24/7.

IT inventory and tracking

We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.

Workstation upgrades and replacements

You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.

Our support team helps businesses focus on their business

Working with System Lifeline is like having an internal IT department without the expense. They are honest, reliable, responsive and make recommendations that are easy to implement and cause minimal disruption to our staff. I also love how creative they are to using new technologies to help us maximize our efficiency while feeling secure about the protection of our data. I highly recommend System Lifeline!

Sharron Jones
Operations Manager, Toronto Medical Company
“The moment the System Lifeline technicians stepped on the premises, a huge weight went off my shoulders.”

Wesley Jackson
Owner, Wesley Jackson Professional Corporation
“WJPC was moving into a new office, and building our network from scratch. We engaged System Lifeline and we now have full confidence that our internal infrastructure will never let us down. From providing and monitoring our secure offsite backup storage, to monitoring our communication servers, System Lifeline has enabled our small office to focus on our law practice, and never worry about our IT systems.”

Shawn MacKinnon
Owner, Brochure Source
“Our website generates a large portion of our revenue. We were concerned that any interruptions would prevent our website from being viewed. Recently, our web hosting company overwrote our site with an older version, causing outdated pricing information to be displayed. Thanks to the quick response from System Lifeline, we were able to correct the pricing information before it affected our business.”

3 Reasons to Choose System Lifeline

Friendly, local technicians who know your name

Our technicians all work together from various locations in and around the greater Toronto & Hamilton area, leveraging our cloud services to share resources and ideas. Building a relationship with our customers is important to us. For this reason, we carefully select our technicians and our customers, allowing us to ensure a quality relationship built on trust.

Organized, accountable problem solving

We use industry-leading tools to track and monitor problems, collaborate between technicians, communicate with our clients, and keep careful records of all problem solving for full accountability.

Reliable, trusted maintenance for all technology

You’ll know that your systems are up to date and healthy with our meticulous reporting and monitoring. We add an extra human touch with manual system reviews, documentation updates, and strategy sessions.