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Helping Your Support Staff Help You

Anyone who uses a computer will, at some point, inadvertently cause themselves technical difficulty.  It may be that you clicked on an email attachment that infected your computer.  You may have visited a website you shouldn’t have and became infected with malware.  Maybe you spilled a can of Coke on your keyboard and it’s died. […]

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Education or Experience: What Matters More in the World of IT

Obviously, a solid educational background will enhance the likelihood that an IT professional will enjoy a successful career.  However, simply tacking letters after a name does not guarantee a quality employee or contractor. Hiring IT resources for a small firm can be a daunting task.  If the process is solely handled by Human Resources, then […]

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How Much Information is Too Much Information?

Successful system monitoring is a matter of balancing the information presented with the workload of the responsible technicians.  The information being gathered needs to be thorough, but filtered in a way that techs can respond to issues in a timely fashion and not be overwhelmed by the sheer volume of information. Logs are important, especially when […]

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Disaster Recovery vs. Business Continuity

In recent years, one of the most popular topics in information technology today has been “Disaster Recovery”.  There are real experts, self-proclaimed experts, and snake-oil salesmen selling all manner of solutions. There are also big players like IBM and HP who can review how a company is using their data infrastructure and help to develop […]

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The Importance of Data Backups – Part 3 of 3

Step 3: Ensuring a Successful Backup took place Now that we have invested the time to create a proper backup strategy, with 3 copies of our data on our extended network or physical media, how do we determine this process takes place each night? The idea behind automating this type of process is that your […]

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