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Recovering from Exchange 2013 Website 404 Errors (ECP & OWA)

Last week we were commissioned by a client to implement a new Windows 2012 server, build Active Directory, and setup Exchange 2013.  It was a one pre-existing server solution with a small number of mailboxes.  A standard setup with Exchange configured for mailboxes, client access (OWA), Autodiscover, and Active Sync. Everything went smoothly, certificates were […]

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What are we selling in IT? Customer Service!

There are many skills and services that can make a successful IT company, but the most important is customer service. As with any small, service oriented company, we are both a customer and a vendor.  When I receive outstanding customer service from a sales rep or account manager, that vendor becomes a trusted resource and […]

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Why does Research in Motion Want Me To Purchase an Android or iPhone?

I have always been partial to BlackBerry smartphones.  I prefer the feel of a physical keyboard over an on-screen keyboard.  Research in Motion is a Canadian company, and their devices changed the way everyone (not just IT people) does business by removing the shackles that had most office worked connected to their PC for communication. […]

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Backing Up Your Virtualized Environment

There are strong cases to be made for virtualization: Reduction in power costs Better utilization of hardware resources Easy transition to new hardware in the event of a host failure The list goes on.  But one application of virtualized service that is overlooked in many cases is a virtual system backup strategy. It is very […]

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Helping an End User Survive a System Upgrade

Changing desktop PCs can be a traumatizing experience for a user.  Not only is the hardware replaced, but quite often the Operating System is upgraded to a newer version and the business applications and other software are also brought up to the latest and greatest version available.  To the user, radical changes to their virtual […]

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Help Desk Metrics

It is common to find companies running with just barely enough human resources to get by with the day to day work.  Unfortunately for the support technicians, that can make for a very difficult life trying to put out fire after fire, never really making any headway into the root cause of these fires. What […]

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Helping Your Support Staff Help You

Anyone who uses a computer will, at some point, inadvertently cause themselves technical difficulty.  It may be that you clicked on an email attachment that infected your computer.  You may have visited a website you shouldn’t have and became infected with malware.  Maybe you spilled a can of Coke on your keyboard and it’s died. […]

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Education or Experience: What Matters More in the World of IT

Obviously, a solid educational background will enhance the likelihood that an IT professional will enjoy a successful career.  However, simply tacking letters after a name does not guarantee a quality employee or contractor. Hiring IT resources for a small firm can be a daunting task.  If the process is solely handled by Human Resources, then […]

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How Much Information is Too Much Information?

Successful system monitoring is a matter of balancing the information presented with the workload of the responsible technicians.  The information being gathered needs to be thorough, but filtered in a way that techs can respond to issues in a timely fashion and not be overwhelmed by the sheer volume of information. Logs are important, especially when […]

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Poor System Performance – Is Anti-Virus Configuration an Afterthought?

You’ve spent the money on supplying your staff with what should be a very capable hardware platform for the jobs they need to perform.  Are you really getting what you pay for? Installing Anti-Virus software is a necessity if you want to maintain data integrity, privacy, and system performance.  “System Performance,” you ask?  By the […]

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